The easiest and most efficient way of distributing your eCommerce catalog to your customers is to distribute it via Service Suite or e-mail. This ease of distribution allows you to frequently keep your customers updated with new products, prices, discounts etc.

In this example we will explain how Service Suite are capable of distributing your eCommerce catalog to all your customers via e-mail, in a very few minutes.

 Which customers should the catalog be sent to?

If you wish to distribute your eCommerce catalog via e-mail, you must start by determining which customers your catalog should be sent to.

From the "e-Commerce" menu, you select the menu: "Send catalog".

Service Suite will now display a list of the customers contained in your customer module, which could look like this:

Here you can search for specific customers and/or select the customers that you wish to send your eCommerce catalog to.

You can select as many customers as you like and click the link: "Send catalog" from the icon bar, which will launch this dialog:

The first step of this dialog lets you decide which customers you wish to e-mail your eCommerce catalog to.

If you have selected a few customers in the list, you can choose to send the catalog only to those selected customers.

Another option is to send the catalog to all the customers in the list. Lets imagine that you have searched for, and found, all your customers with e.g. the value: "A1" in the "Customer group" field. Then selecting the option: "Send the eCommerce catalog to all customers in the list" will send your eCommerce catalog to all those customers.

You could also choose to send your catalog to all customers, or send it to all the customers, to which you have issued a license.

Please keep in mind that it is only possible to send your eCommerce catalog to customers via e-mail, to those customers that you have registered an e-mail address on.

In this example we wish only to send our eCommerce catalog to the customers we selected in the list, and press the button: "Next >", which will take us to the next step of the dialog:

This step informs you that only customers to which you have issued, or issues, a license will be able to import your eCommerce catalog. In this step you can select whether Service Suite should issue and send a license to all those customers that does not already have a license, or not. Licenses will only be issued to the customers you have chosen to send your eCommerce catalog to.

In this case we select: "Yes" because we would like to issue and send a license to those customers that does not have a license already, and press the button: "Next >".

This step has no real function, besides notifying you that your eCommerce catalog will be sent, when you press the button: "Next >". When we press this button the eCommerce catalog will be sent to the selected customers.

As illustrated above, our eCommerce catalog is now being sent to our customers. This can take a few minutes, depending on how many customers you have chosen to send your catalog to. 

When the process has completed you press the button: "Finish", and your customers has now received an e-mail with your eCommerce catalog attached, ready for importing into their supplier module.

Your customers can now use the purchase order module in Service Suite to create and send purchase orders to you.

If you frequently alter prices, discounts or in other ways update the products that your customers can order, you might be interested in automating the import and distribution processes. How this can be done is explained in the article: "Can the import and distribution of my eCommerce catalog be automated?".

If you have any questions about how to send your eCommerce catalog in Service Suite, you are always welcome to contact us at: servicesuite@mamut.com