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The eCommerce module in Service Suite is used by suppliers and manufacturers which wishes to send eCommerce catalogs to, and receive purchase orders from, their customers in an automated and efficient way. If your customers are using Service Suite, you can automatically send updates of your product catalog to these customers every time you change your prices, add new products to your inventory etc. Your customers can then create purchase orders based on your product catalog, and send those purchase orders to you via the Internet in exactly the way and format that you wish to receive these in. The eCommerce module allows you to automate the distribution of you product catalog and the receiving of purchase orders. Before the distribution of your product catalog can be automated and you are able to receive purchase orders electronically, the eCommerce module must be configured correctly. As this page only contains a brief introduction to the eCommerce module in Service Suite, most of the functionality of this module is described in the articles contained in the Tips & Tricks section below.
The eCommerce module can be found by selecting the menu: "eCommerce" from the "Main menu" in Service Suite. Selecting this menu will display this screen:
The menu: "Profile" will be selected and information's about your company will be shown. This information is included in the eCommerce catalog that you can send to your customers, which will then be able to view these information's in their supplier module in Service Suite.
In addition to the company information's you can supply several contact information's, by selecting the menu: "Contact info." which will show this screen:
Here you can enter as many contact information's as you like. If your company e.g. has several departments it might be appropriate to define one, or more, contacts for each department. The reason for this is that this information also will be included in the eCommerce catalog that you send to your customers. Your customers are then able to view those information's in their supplier module, and can immediately determine which person to contact in case this is required.
Before you can receive purchase orders electronically you have to define a few communication settings. When you click the menu: "Communications" you can select whether to receive your purchase orders via Service Suite, FTP, e-mail or fax.
Besides selecting how to receive the purchase orders, you must define the format you wish to receive those in. Usually you will define this format in such a way that it can be automatically imported into your ERP system.
The eCommerce module in Service Suite contains an eCommerce catalog. This catalog should not be confused with the product module as this catalog contains it's own products. This catalog contains the products that you wish your customers to be able to order via Service Suite or your web shop.
As illustrated above this module appears and functions almost in the same way as the 'normal' product module in Service Suite.
When you have defined a few settings and imported your eCommerce catalog, this must be sent to your customers. This can be done if you click the menu: "Send catalog":
Here you can view a list of your customers from your customer module in Service Suite. As in the customer module you can select which customers your eCommerce catalog should be sent to. When you have selected which customers to send your eCommerce catalog to, you just press the link: "Send catalog" in the icon bar and you will be guided through the process of distributing your eCommerce catalog.
The purchase orders submitted by your customers can be received either by Service Suite, FTP or E-mail. How you wish to receive your purchase orders is up to you, but in most cases it is preferred to receive the orders via Service Suite, as this is the easiest and most flexible way in which to receive purchase orders. Purchase orders that are received through Service Suite, can be viewed by selecting the menu: "e-orders":
This screen provides numerous functions for processing received purchase orders. Please read the articles below for a detailed explanation of the e-orders module.
In order to make the use of Service Suite as easy as possible we have compiled a list of articles explain the various functions of the eCommerce module. The first few articles explain the configuration of the eCommerce module in details. If you are configuring the eCommerce module in Service Suite for the first time, it is recommended that you read the articles in the sequence they are listed. The eCommerce catalog in Service Suite provides numerous unique functions and possibilities for implementing easy and efficient order processing routines, for both you and your customers. As the configuration of the eCommerce module in some cases requires a bit of technical knowledge, we will be happy to assist you in this configuration if the need arises.
If you have any questions about the use of the eCommerce module in Service Suite, you are always welcome to contact us at: servicesuite@mamut.com |
Service Suite - eCommerce
Company information's.
